Welcome – your guest information from A to Z

Arrival & deposit

Your apartment is available from 2 pm on the day of arrival. We kindly ask you to leave a deposit of €300 in cash on arrival. Payment is made in advance by bank transfer. Please settle any additional amounts (e.g. for the bread roll service) no later than one day before departure. Please note that card payment on site is unfortunately not possible.

Bread roll service

For a relaxed start to the day, we offer a bread roll service. You'll find an order list in your apartment. If you'd like to use it, please put the completed list in our letterbox or hand it to us personally by 2 pm on the day before the first delivery. From 7:30 am your fresh rolls will be waiting in your apartment's bread bag in the stairwell. Delivery on Sundays and public holidays is also possible on request.

Bikes & e-bikes

You can park your bikes and e-bikes in the bike stand in the garden.

Fitness room

Our fitness room in the basement is free for you to use at any time. Use is at your own risk. If you have questions about the equipment or notice any defects, please let us know. The fitness room is closed during quiet hours (10 pm to 7 am).

Garden & barbecue

The south-facing garden with a cosy terrace and seating is at your disposal. A barbecue is also available – we're happy to provide charcoal and barbecue tools for a small fee.

Liability & safe

Please note that we cannot accept any liability for valuables and personal belongings brought into the house or apartments. A safe for cash, documents and jewellery is provided in your apartment.

Towels

Hand and bath towels are ready for you in the apartment on arrival. If you need fresh towels during your stay, we'll gladly provide them free of charge.

Pets

Out of consideration for guests with allergies, pets are unfortunately not allowed.

Internet (Wi-Fi)

Free Wi-Fi via a fast broadband connection is available throughout the house. If you have any trouble connecting your devices, we're happy to help.

Cot & high chair

Families are very welcome. Cots and high chairs are available free of charge on request – just let us know.

Waste separation

For the sake of the environment, we separate our waste. You'll find bins in the basement – please dispose of your waste according to the labels on the bins.

Quiet hours

To ensure a pleasant stay for everyone, please observe quiet hours from 10 pm to 7 am. TVs and music should be kept at room volume or switched off during this time. The fitness room may not be used during quiet hours.

Parking

The parking spaces right in front of the house are free of charge. To make room for all guests, the number of vehicles per apartment is limited as follows:
Deluxe Apartment (3 bedrooms) & Apartment (3 bedrooms): max. 2 parking spaces
Deluxe Apartment (1 bedroom): 1 parking space
Please park as space-efficiently as possible. If you are arriving with additional vehicles, please let us know in advance.

Smoking & e-cigarettes

Smoking is strictly prohibited throughout the house and in all apartments. Smoking is only permitted on the balconies, in front of the main entrance and in the garden.

Keys

Your apartment key opens the main entrance, the ski room and the garden gate. Please take good care of your key. If it is lost, please let us know immediately – the key will be charged at cost.

Ski room

A ski room with boot dryers is available in the basement for your winter sports equipment.

Playroom

Our playroom in the basement offers a selection of family and board games as well as books. There's also a cosy corner where our little guests can draw and play.

Early departure / late arrival

Please understand that we have to charge for the entire booked period, even in the case of late arrival or early departure. If you would like to extend your stay, the applicable seasonal rate will be charged.

Departure

On the day of departure, please vacate the apartment by 10 am. If you'd like to use the day for activities, you're welcome to leave your luggage with us.