1. Who is responsible?

Ferienwohnungen Luxner, owner Margit Luxner, Gerlos 87a, 6281 Gerlos, Austria. Phone +43 664 75069891, email office@luxner-gerlos.com. You can contact us at this address with any questions about data protection.

2. Visiting the website and hosting

Our website runs on the Smoobu website builder (Smoobu GmbH, Berlin, Germany), which is technically based on the platform of Duda Inc. (USA). When you open our pages, technical data is processed automatically: IP address, date and time, page visited, browser and operating system. This is necessary to deliver the website securely and reliably (Art. 6(1)(f) GDPR). The data is stored only briefly in server logs. Where data is transferred to the USA, this is based on the European Commission’s adequacy decision for the EU-U.S. Data Privacy Framework or on standard contractual clauses.

3. Cookies

We only use technically necessary cookies that are required to run the website and the booking system (Section 165(3) Austrian Telecommunications Act 2021). We do not use analytics or advertising cookies. You can delete or block cookies in your browser settings at any time.

4. Contact form and email

If you write to us via the contact form or by email, we process your details (e.g. name, email address, message) to answer your enquiry (Art. 6(1)(b) GDPR). We delete the enquiry once it has been dealt with and no booking results from it, at the latest after 12 months.

5. Booking and stay

For enquiries and bookings via our website we use the Smoobu booking system (Smoobu GmbH, Berlin). Smoobu processes the data on our behalf as a processor. We process your name, address, contact details, travel dates, number of guests and payment information to fulfil the contract (Art. 6(1)(b) GDPR). If you book via platforms such as Booking.com, Airbnb or Vrbo/FeWo-direkt, we receive your booking data from them; their own privacy policies apply to their processing.

6. Guest registration and guest card

As an accommodation provider we are required by the Austrian Registration Act to record certain data on arrival and keep it in the guest register (Art. 6(1)(c) GDPR). This data is also passed on to the Zell-Gerlos tourist association for the visitor tax. We also use these details to issue your Zell-Gerlos TopCard.

7. Map

Our website shows a map from the map service Mapbox (Mapbox Inc., USA). When the map loads, your IP address is transmitted to Mapbox. We use the map so you can find us easily (Art. 6(1)(f) GDPR).

8. Social networks

Our website links to our pages on Facebook, Instagram and Pinterest. These are simple links: you are only taken to the platform when you click on them, and its privacy policy then applies.

9. How long we keep data

We keep your data only as long as necessary for the respective purpose. Booking and invoice records are kept for 7 years because of tax law obligations (Section 132 Austrian Federal Fiscal Code). Guest register entries are kept for as long as the Registration Act requires.

10. Your rights

You have the right of access, rectification, erasure, restriction of processing, data portability and objection (Art. 15–21 GDPR). Just write to us at office@luxner-gerlos.com. If you believe we are not processing your data correctly, you can lodge a complaint with the Austrian Data Protection Authority: Barichgasse 40–42, 1030 Vienna, www.dsb.gv.at.

As of: November 2026